There is so much Shannon Bruno still doesn’t understand about the murder of her daughter Lyndsay in Edmonton on Aug. 13, 2021.

But of one thing Shannon is certain: the dereliction of duty by the 911 operator who brushed off her daughter’s call for help was the inevitable result of the failure, dating back decades, of the Edmonton Police Service and Alberta’s justice system to hold that operator to account.

The 911 operator was Scott Mugford, a name with which I am familiar because I wrote about him several times when he was an EPS officer. Most of those stories were about concerns he wasn’t held fully accountable for his conduct — and so is this story.