Online Ratings Are Broken | Companies aren’t asking for your feedback. They’re begging you for data.::Companies aren’t asking for your feedback. They’re begging you for data.

  • Moobythegoldensock@lemm.ee
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    1 year ago

    Nowadays, a 5* means “This employee did ok” and a 4 or lower means, “They’re the worst employee in the history of the universe.”

    Source: Work in an industry that uses this stupid system.

    • QuarterSwede@lemmy.world
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      1 year ago

      Funnily enough, when ratings were 1-10 people more accurately gave their feelings about an experience. 1-5 started being used to simplify reviews but it really didn’t. It just made them all useless.

          • Moobythegoldensock@lemm.ee
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            1 year ago

            Nah, most businesses are using the top box score. 9-10 gets 1 point, any other score gets 0 points. Then they add up all the 1s and take it as a percentage of the total. If your percentage isn’t high enough, you get your pay deducted or fired.

            8 and 1 count exactly the same: 0 points.

    • naught@sh.itjust.works
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      1 year ago

      I had a product arrive from etsy fairly cheaply packaged and partially nonfunctional until I took it apart and reassembled it. 5 stars for the indie seller tho