I hate it so much, even when I NEED to go there for help and support, I know I’m likely the tenth person to ask the same question. I honestly don’t know why so many people love this way of support, just document it!
I’ve found that if it’s set up right, it works well for announcements and short discussions around that. But as far as support, it’s absolute trash. It’s nice for slightly quicker communication on updates than than updating a website, and I’ll see all the backlash from users saying “this update broke everything you idiots”, so I know to wait.
Also you need an account to even view it. And I’ve heard they’re really trigger-happy about banning the accounts or holding them hostage until you provide a phone number…
I hate it so much, even when I NEED to go there for help and support, I know I’m likely the tenth person to ask the same question. I honestly don’t know why so many people love this way of support, just document it!
I’ve found that if it’s set up right, it works well for announcements and short discussions around that. But as far as support, it’s absolute trash. It’s nice for slightly quicker communication on updates than than updating a website, and I’ll see all the backlash from users saying “this update broke everything you idiots”, so I know to wait.
Also you need an account to even view it. And I’ve heard they’re really trigger-happy about banning the accounts or holding them hostage until you provide a phone number…