We don’t have a priority system, but users take it upon themselves to add things like 911, URGENT, and ASTAT in the title. It’s kinda fun, you can tell what rumor had been flying around the office when every ticket suddenly has the same “priority”.
Its a chihuahua
I don’t think so. Speaking from help desk, whitelist/blacklist is apparently a confusing concept for anyone that’s never heard of them before. I end up calling them allow list and block list just so to avoid ascertaining, yes, blacklist means blocked, it’s already on there, you can stop trying to re-add it.
You can get a simple one that goes on your toilet. Turn dial, water hits, you pat dry and feel a million times cleaner. Most people that try them once get it. Just ask yourself if you would use water if you knew poop was smeared on any other part of your body