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My experience has been very similar. As I say below, “I bought the device because I liked how user-modifiable the software was, but once I had it in hand I found that official development was moving briskly enough with new features and UI improvements that I’ve never really had a reason to mod it.”
It really awesome when it comes to reading and annotating PDFs. That’s the main reason I got it — so many e-readers I’ve tried over the years have been horrible for PDF documents and as a professor that’s like 80% of my day. For ePub documents, it’s very capable now — even if that wasn’t the case a few software versions ago. That said, the experience is a bit idiosyncratic among e-reader devices. The Remarkable basically converts the ePub to a static document so that the UI can more or less treat it as a PDF, which is a different user experience than some other e-readers. It’s not unpleasant, but it’s different.